At the start of the COVID-19 pandemic in 2020, the U.S. Congress enacted the Families First Coronavirus Response Act (FFCRA). Among other things, FFCRA required state Medicaid programs keep beneficiaries enrolled through the end of the Public Health Emergency (PHE) in exchange for enhanced federal funding.
In preparation of the PHE ending, RHA signed a contract with the State of Tennessee, Department of Finance and Administration, Division of TennCare (TennCare) for “Advocacy and Outreach Services During the COVID-19 Unwinding Period.” This contract allowed RHA to expand upon and later sustain the work that began as part of the TDH contract.
In the first year of the contract, RHA conducted 20 outreach events, made 24,175+ outbound calls to TennCare members, and provided direct renewal assistance to 1,641 people. The enclosed report outlines the activities and services provided April 1, 2023, through March 31, 2024.